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Sales & Enquiries

Call our booking hotline on 0800 668 1843
If you are calling from outside the UK, please call +44 208 315 4536
Our dedicated and friendly Avalon Specialists are based in the UK and available 7 days a week as follows:

Monday – Friday 09:00 - 19:00
Saturday 09:00 - 17:00
Bank Holidays 10:00 - 16:00


Please note: In an effort to continue improving our services, we monitor our calls for training purposes.

If you prefer to email us and have a sales enquiry, please email us at avalonsales@avaloncruises.co.uk

If you have booked a cruise and have an enquiry before you go on holiday, please email us at admin@avaloncruises.co.uk

Or contact us by post:

National Call Centre
Avalon Waterways, 1st Floor Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT

Customer Services (Post Departure):

For all enquiries after your cruise, please contact:

Customer Services Department
Avalon Waterways, 1st Floor Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT
Phone: 0844 573 4939
Email: customerservices@avaloncruises.co.uk

Registered address:

Avalon Waterways (trading name of Cosmos Tours Ltd)
Wells House
15 Elmfield Road
Bromley
Kent
BR1 1LT
Registered in England No. 2705910