Contact Us

If you have a question for us, feel free to contact our friendly Cruise Specialists on 0800 668 1843.

We're here to pick up your call:

Monday - Friday 09:00 - 19:00
Saturday 09:00 - 17:00
Sunday 10:00 - 16:00
Bank Holidays 10:00 - 16:00


If you prefer to contact us via email complete the enquiry form below and we'll get back to you.

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Data Protection & Privacy Notice

We comply strictly to the terms of the Data Protection Act 1998. Your details will never be released to other companies or third parties for marketing purposes.

If at any time, you would like us to stop contacting you, please let us know and we will do so immediately.

Please refer to our privacy policy for more information on how we process personal data.

We will only use the information you provide here to:

  • Contact you with details of our new brochures and special offers by post, email or occasionally telephone. Click here if you would rather not be contacted by us, however this does mean you may miss out on new brochures and exclusive offers when they arise.

  • Our sister company Archers Direct may occasionally use this information to contact you also. If you would prefer not to be contacted by Archers Direct please tick here.

The information is controlled by Cosmos Tours Ltd. Avalon Waterways is a trading name of Cosmos Tours Ltd ("Avalon").

Sales & Enquiries

Call our booking hotline on 0800 668 1843
If you are calling from outside the UK, please call +44 208 315 4536
Our dedicated and friendly Avalon Specialists are based in the UK and available 7 days a week as follows:

Monday – Friday 09:00 - 19:00
Saturday 09:00 - 17:00
Bank Holidays 10:00 - 16:00


Please note: In an effort to continue improving our services, we monitor our calls for training purposes.

If you prefer to email us and have a sales enquiry, please email us at avalonsales@avaloncruises.co.uk

If you have booked a cruise and have an enquiry before you go on holiday, please email us at admin@avaloncruises.co.uk

Or contact us by post:

National Call Centre
Avalon Waterways, 1st Floor Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT

Customer Services (Post Departure):

For all enquiries after your cruise, please contact:

Customer Services Department
Avalon Waterways, 1st Floor Wells House, 15 Elmfield Road, Bromley, Kent, BR1 1LT
Phone: 0844 573 4939
Email: customerservices@avaloncruises.co.uk

Registered address:

Avalon Waterways (trading name of Cosmos Tours Ltd)
Wells House
15 Elmfield Road
Bromley
Kent
BR1 1LT
Registered in England No. 2705910